Change is inevitable. Change for the better is a full-time job.

Adlai E. Stevenson

Development Approach

The Four Development Areas and Steps:


A. Organisational Development

1. Assessment and C.P.E.
2. Determine company culture mission vision and values
3. Revisit competencies, map to mission, vision, values
4. Map J.Ds to competencies
5. Ensure right recruitment process
6. Performance Management
7. Create a positive company culture
8. Continuous improvement

B. Leadership Development

1. Self Assessment/Psychometric Assessment/mapping to competences
2. Change Preparation Event
3. Understanding Leadership/Willingness to Lead
4. Leadership Skills
5. Developing individuals and the team
6. Working effectively with peers
7. Developing strategy, achieving objectives
8. Continuous improvement

C. Employee Development

1. Self/Psychometric assessment
2. Filmactive Communication C.P.E.
3. Exploring motivation
4. Planning & Organising
5. Personal Effectiveness being Assertive
6. Understanding others/teamworking
7. Dealing with difficult situations
8. Problem solving/achieving goals

D. Customer Relationship

1. Assessment
2. Customer service objectives/assessment guide
3. Mystery shopping
4. Report and needs analysis
5. Recommendations
6. Training design & development
7. Jigsaw Change Preparation Event
8. Training delivery

Go to Tools and Programmes and/or Courses for listings. 

This is a fantastic time to be entering the business world, because business is going to change more in the next 10 years than it has in the last 50.

Bill Gates

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.
Change before you have to!

Jack Welch

Sometimes if you want to see a change for the better, you have to take things into your own hands.

Clint Eastwood

Change is the law of life. And those who look only to the past or present are certain to miss the future.

John F. Kennedy

If you don't like something, change it. If you can't change it, change your attitude.

Maya Angelou

Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.

Barack Obama

If you want truly to understand something, try to change it.

Kurt Lewin

Situations change from time to time. Life is inconsistent and ever changing. We must therefore be prepared for the unexpected changes coming our way.


Sheikh Zayed

 

 

Intelligence is the ability to adapt to change.

Stephen Hawking

This is a fantastic time to be entering the business world, because business is going to change more in the next 10 years than it has in the last 50.

Bill Gates

‘The greatest discovery of all time is that people can change their future by merely changing their attitude'.

Oprah Winfrey

Whosoever desires constant success must change his conduct with the times.

Niccolo Machiavelli

Be the change that you want to see in the world.

Mohandas Gandhi

There is nothing so stable as change.

Bob Dylan

To improve is to change; to be perfect is to change often.

Winston Churchill

No matter what people tell you, words and ideas can change the world.

Robin Williams

Change is inevitable. Change for the better is a full-time job.

Adlai E. Stevenson

Nothing endures but change.

Heraclitus

There are two kinds of fools: those who can't change their opinions and those who won't.

Josh Billings

It is not necessary to change. Survival is not mandatory.

W. Edwards Deming

The most difficult thing is the decision to act, the rest is merely tenacity. You can do anything you decide to do.   

Amelia Earhart

Any change is resisted because bureaucrats have a vested interest in the chaos in which they exist.

Richard M. Nixon

Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.

Reinhold Niebuhr

Progress is a nice word. But change is its motivator. And change has its enemies.

Robert Kennedy

I wanted to change the world. But I have found that the only thing one can be sure of changing is oneself.

Aldous Huxley

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.

Charles Darwin

Men make history and not the other way around... Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better.  Harry S. Truman

The universe is change; our life is what our thoughts make it.

Marcus Aurelius

Life is inconsistent and ever changing. So is health and weather. We must therefore be prepared for the unexpected changes coming our way.          Sheikh Zayed

We now accept the fact that learning is a lifelong process of keeping abreast of change.

Peter Drucker

 

Be the change that you want to see in the world.
Mohandas Gandhi

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome."

John Kotter

There are three constants in life... change, choice and principles.
Stephen Covey

To improve is to change; to be perfect is to change often.
Winston Churchill